These conditions form the basis of the contract between the customer and Kiwi Movers Limited. They explain the rights and responsibilities of both parties in relation to any services provided by Kiwi Movers Limited. It is important that You read them carefully. Alternative terms and conditions can apply if agreed in writing before the start of Work. This agreement is subject to English law and the jurisdiction of the English Courts unless both parties have agreed otherwise. Your attention is drawn to Clauses 10a, 10b, 11, 12 and 13 which limit our liability and you should therefore consider insurance to cover your goods or premises. We are able to provide such insurance on your behalf under our master policy.

Whenever the following words or phrases appear in this agreement they will always have the same meaning as: We, or Us, or Our: Kiwi Movers Limited Our sub-contractors or agents. You and Your: The customer or the customer’s agent or representative.

Goods: The Goods that are being moved or stored. Work: Any services We are to provide under this agreement.

  1. QUOTATION/ESTIMATE
  2. Our quotation/estimate is valid for twenty eight days and is subject to availability of resources. All quotations are provided as an estimate unless specified as a fixed price job. We will endeavour to complete the work in the estimated time, but any additional chargeable hours will be included in the final price. Our quotation, unless otherwise stated, does not include insurance, customs duties and inspections or any other fees or taxes payable to government bodies. We may amend Our quotation/estimate if:

    1. Our quotation/estimate is not accepted within twenty-eight days or You ask Us to carry out additional Work in which case We will provide You with a further quotation/estimate; or
    2. Additional Goods, are included in the Work. You must advise Us as soon as possible if You wish Us to include additional Goods. We will advise You of any price increase. The additional Goods will not be included in the Work until We have agreed a price with You; or
    3. Stairs, lifts, windows or doorways are inadequate for the free movement of the Goods without risk of damage or injury or the use of mechanical equipment or structural alteration, or the approach road or drive is unsuitable for Our vehicles and/or containers to load/unload within 20 meters of the doorway, or We are asked to collect or deliver above ground or first upper floors; or
    4. Delays resulting while waiting for keys on fixed price jobs will be charged at an additional cost price; or
    5. Items packed by You have not been packed to a reasonable standard for fixed price jobs; or
    6. Goods are handed to You from store or You require access to Your Goods whilst they are in store; or
    7. The Work is carried out on a evening, or public holiday; or
    8. Our overheads or operational costs go up as a result of increases in but not limited to taxes, road or other tolls, fuel, or any other costs or expenses outside Our control; or
    9. There is a 2 hour minimum on all jobs (Mon – Sat 0700 – 1800hrs) and 3 hrs on Sunday’s and Public Holidays or work between 1800 – 0659hrs (Mon – Sun). After the minimum period, rates are charged in 15 min increments.
    10. Quotations/Estimates include only the specified work to be undertaken. Any additional work such as moving goods into and out of storage on separate days are charged at the standard hourly rate as independent jobs, unless specified in the written quotation/estimate.
    11. Our Staff maybe required to conduct a short break for a ‘reasonable period’ whilst working depending on the nature and length of the job for health and safety requirements. Where a day rate is stated in the quotation/estimate 30 minutes of this time will be allocated as a break for our staff for health and safety requirements. If the job is over 9 hours, a 30 min break will be allocated every 6 hours.
    12. Where a day rate is stated in the quotation/estimate this is only valid for work for the full 9 hours.
    13. Where a day rate is stated in the quotation/estimate this is only valid for work for the full 9 hours.
    14. Should factors outside our control cause the service to take longer than the estimated/fixed rate time, additional charges may occur.
    15. Where a job requires any additional packing materials or resources such as a hoist, sash window removal, piano removal or labour etc as a result of information NOT being provided or agreed prior to commencement of a job will be charged at the applicable rate unless explicitly included in the agreed quotation or in writing by Kiwi Movers.
    16. This quote is based on having access to the new property from the agreed start time.
    17. Unless otherwise agreed between both parties in writing before the move date this quote is based on having to vacate the current property by 2pm.
    18. Owner Self Packs: This quotation may be subject to review if additional packing or delays result if the owner self-packed items are not ready at the agreed start time of the move.
    19. Unless the result of negligence on our behalf, we are not liable for any costs incurred by the client and other parties resulting from delays in moving out of the current property.

  3. WORK NOT INCLUDED
  4. Unless agreed otherwise in writing before the date of this quotation, Our price does not include, open or resealed paints, oils, lubricants or other materials deemed unsafe for transport or storage by our staff, fitments and fixtures, disconnecting and connecting domestic or other appliances and fittings, taking up or laying fitted floor coverings, moving loaded freezers or refrigerators, moving storage heaters not dismantled or any other items We specifically exclude in writing. Should You wish to move such items, We recommend that You seek advice from the manufacturer, retailer, or other suitability qualified person. We will not move Goods from or to a loft/attic unless the loft/attic is properly lit, floored and has a safe means of entry or exit. We will not dismantle or assemble garden furniture and equipment including, but not limited to: sheds, greenhouses, garden shelters, outdoor play equipment and satellite dishes without the consent of management. If any of Our employees carries out such Work, at Your request, and without Our prior written agreement, they do so without Our authority and outside the terms of their employment with Us. We shall not be liable for any loss or damage which may occur in carrying out such Work. If any of Our employees carries out such Work, at Your request, with Our prior written agreement We take no responsibility if these do not function correctly on reconnection, unless there is visible physical damage to the item resulting from the move.

  5. PAYMENT
  6. Unless otherwise agreed differently in writing, payment is due;

    1. A 50% deposit will be taken at the time of booking for all jobs (fixed price and hourly). For Local Domestic UK work (within 30 miles of the M25) the balance or full payment will be taken strictly on the day of the job for estimated jobs (the first day for jobs over multiple days) or 5 working days in advance of the job date for Fixed Price Jobs. For International Shipping (EU or Worldwide) or Long Distance UK (30 miles or more from the M25) the balance or full payment will be taken at the time of booking or 5 working days in advance, or whichever comes first.
    2. You may not withhold any part of the agreed price. Payment is due on receipt of invoice.
    3. Commercial work will be invoiced as agreed in writing by Kiwi Movers management.
    4. On payment a 2% transaction fee due on all payments made by credit card or AMEX. There is no fee for debit card payments.
    5. Any payment queries must be directed to head office on the day of the move; our removals staff do not have the authorisation to amend quotations or sum due.
    6. There is a minimum disposal charge of (Option A) £85.00 (a flat fee per half tonne) or (Option B) £43.00 (a flat fee per 300kgs)for goods going to the waste disposal facility, plus hourly standard labour rates.
    7. We do not accept cheques, cash or Diners card.
    8. All storage is paid one month in advance.
    9. VAT will be added to the cost of the service provided at the prevailing rate.
    10. By providing your card details you are agreeing to your card being automatically debited on completion of the job for the final amount based on the final time worked, materials used and any other associated costs.

  7. DECLARATION OF OWNERSHIP / AUTHORITY TO CONTRACT
  8. By accepting this Agreement You declare that the Goods to be handled are either Your own property free of any legal charge or burden on them or that You have the full authority of the owner or anyone having a legal interest in them to enter into this contract on their behalf. You agree to indemnify Us against any claims, charges and demands made against Us arising from any claim to the Goods made by another person. If any other person has or obtains an interest in the Goods You must advise Us of their name and address in writing immediately.

  9. YOUR RESPONSIBILITIES
  10. You agree;

    1. To be present or represented throughout the removal to ensure that nothing that should be removed is left behind and nothing is taken away in error. It is the client responsibility for ensuring the premises are checked before our staff leave the pickup address. Items left behind will be delivered at the clients’ expense. We are not liable for any costs incurred by the client and other parties.
    2. To arrange proper protection for Goods left in unoccupied or unattended premises or Where other people such as tenants or workmen are or will be present. If You fail to protect Your Goods We shall not be liable for any loss or damage;
    3. Not to offer for removal or storage jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps or coins (or similar collections of any kind), plants and animals. We do not accept any liability for any claims for loss or damage to these items if they are placed in Our care or custody. Please make alternative transport or storage arrangements for such items;
    4. Not to offer for removal, packing or storage any item or thing unless You have insured that item or thing against accidental loss or damage and loss or damage caused by fire, lightning or explosion.
    5. Not to offer for removal, packing or storage any Goods (including food stuffs) which in Our opinion are dangerous, damaging or explosive, hazardous to health, in an unhygienic condition, or likely to attract vermin or other pests. You agree that We may refuse to handle or store such items without any liability to You. If such items are handled or stored by Us You agree to indemnify Us for any loss or damage incurred by Us or anyone else through the presence of such articles or substances. We may remove, destroy, or otherwise dispose of these articles or substances in which case you will pay Us any costs or expenses incurred by Us.
    6. To empty and defrost refrigerators and freezers and to make alternative transport arrangements for their contents. We shall not be liable for damage to any freezer or refrigerator or its contents which results from the freezer or refrigerator being moved partially or fully loaded, nor for any illness or deterioration in such contents resulting from a change in temperature;
    7. To make sure that all domestic and garden appliances, including but not limited to washing machines, dishwashers, hosepipes, petrol lawnmowers, are clean and dry and there is no residual fluid left in them;
    8. To pay for any parking or meter suspension charges which We incur whilst carrying out Work for You. We advise that if you are unsure of the parking requirements that you contact the local council; our 3.5t trucks require 2 parking bays (10m allocation). Up to 5 parking bays can be required for bigger vehicles. Any parking infringements incurred during the move will be added to your bill with an additional 10% fee for administration.
    9. Arrange adequate insurance cover for the goods submitted for removal transit and/or storage, against all insurable risks as our liability is limited under clauses 10a, 11, 12, and 13.

  11. CANCELLING AND POSTPONEMENT:
  12. By agreeing to undertake any services offered by Kiwi Movers Ltd, we incur costs in preparing for it and also lose the opportunity to undertake further work that would use the same resources. Because of this, we may suffer loss if you cancel this contract or postpone its performance. The amount we will potentially lose will depend upon when cancellation and/or postponement occur. If you postpone or cancel this Agreement, we will charge you according to how much notice is given. “Working days” refer to the normal working week of Monday to Friday and excludes weekends and Public Holidays.

    1. More than 10 working days before the service was due to start: No charge.
    2. Between 5 and 10 working days inclusive before the service was due to start: not more than 30% of the quotation.
    3. Between 1 (but not less than 24hrs) and 5 working days before the service was due to start: not more than 60% of the quotation.
    4. Within 24 hrs notice before the service was due to start: 100% of the agreed quotation.

  13. ROUTE AND METHOD
  14. You agree that We may;

    1. Interchange the Goods between vehicles and warehouses or other premises at any time;
    2. Select the route and the means by which the Goods shall be carried or stored;
    3. Employ sub contractors If We subcontract the Work these Conditions will apply to the sub Contractor
    4. Extra fuel charges may be applied when travelling outside the M25 for any deliveries or collections.
    5. Extra payment of £11.50 required if travelling through the congestion charge.
    6. Job arrival times are estimated. Although we do our best to be on time, circumstances out of our control may cause delays, we do not offer discounts for lateness.

  15. CLEANING
  16. If you select to use Kiwi Cleaning, You agree to the following:

    1. The customer must ensure that all belongings are completely moved out - an additional £35 may be charged if this is not the case
    2. If you cancel your cleaning appointment less than 48 hours prior to the scheduled time, we will charge you a minimum of a £50 cancellation fee. Rescheduling or cancelling your service at least 2 days in advance of the appointment, is free of charge.
    3. If the customer is more than 15 minutes late a late fee may apply.
    4. If your property is situated within the London Congestion Zone, a £11.50 fee will be added to your final bill.
    5. The customer is to ensure that our cleaners have hot running water and electricity in order for them to clean properly.
    6. If ladders are required then this must be stated at booking.
    7. Fridges and Freezers should be emptied and defrosted 48hrs prior to our arrival and turned off so we can clean them.
    8. End of tenancy cleaning does not include the cleaning of ceilings, curtains, carpets and upholstery nor does it include washing up or laundering, if you require these services please notify the office on booking so this can be added in to our quote.
    9. If our cleaners have to pick up keys from a third party address prior to starting work, there will be an additional £10 charge.
    10. We require a parking space for one vehicle, or metered parking is to be paid by the client in order for us to carry out our End of Tenancy Cleaning service.
    11. Should a complaint arise, Kiwi Movers is to be informed within 24 hours where we will be happy to sort out any issues, any complaints after this time will not be considered.
    12. Any additional works must be authorised by the office first.

  17. SHIPPING
    1. Other than by reason of Our negligence or breach of contract, We will not be liable for delays in transit.
    2. Other than by reason of Our negligence or breach of contract, We will not be liable for delays in collection for air freight or excess baggage services. Any collection times or dates by third party couriers quoted by Us are estimated and based upon information known to Us at the time.
    3. If through no fault of ours We are unable to deliver Your goods, We will take them into store. The Agreement will then be fulfilled and any additional service(s), including storage and delivery, will be at Your expense.
    4. Any transit times quoted by Us are estimated and based upon information known to Us at the time. Transit times may vary due to a number of factors outside Our control including but not limited to changes in sailing or departure dates made by the freight/shipping/airline/courier company, changes in the routes used by the freight/shipping/airline/courier company and port congestion. We will advise You of any material changes to the transit times as soon as We become aware. We will not be liable for any loss or damage incurred by You as a result of delays in transit time unless directly attributable to Our negligence or breach of contract.
    5. We will use our reasonable endeavours to provide you with up to date information to assist you with the import/export of your goods. Information on such matters as national or regional laws and regulations which are subject to change and interpretation at any time is provided in good faith and is based upon existing known circumstances. It is your responsibility to seek appropriate advice to verify the accuracy of any information provided.

  18. 10a. OUR LIABILITY FOR LOSS AND DAMAGE TO THE GOODS:
  19. We do not know the value of Your Goods therefore We limit Our liability to a fixed limit per item. The amount of risk We accept under this condition is reflected in Our price for the Services. Kiwi Movers assumes that the Client has Household Insurance cover in place that covers your items whilst in transit. It is your responsibility to insure Your Goods against loss of damage. Kiwi Movers can arrange insurance cover for an administration fee. It is the Clients responsibility to inform Kiwi Movers of their insurance cover. Kiwi Movers will otherwise assume that sufficient Household Insurance Cover is in place.

    1. Kiwi Movers will pay a maximum of £40 per any damaged or lost item or a maximum of £60 per box and its contents for damages or loss in the event that you decline to take out insurance cover on offer. You will only be paid if we are proved to be negligent. You must note any visible loss, damage or failure to produce any goods at the time of delivery. For the purposes of this contract an item is defined as follows:
      1. The contents of a box, parcel, package, carton or similar container; and
      2. Any other object or thing that is moved handled or stored by Us.
    2. Kiwi Movers will pay you up to a maximum of £25 for any broken glass covers on pictures.
    3. We will dis-assemble and re-assemble IKEA, flat pack or custom made furniture. As IKEA offer no guarantee on their products assembly or disassembly, similarly we take no responsibility or offer compensation if these are damaged or do not function correctly on dis-assembly or re-assembly, unless there is visible physical damage to the item resulting from the move. For specialist furniture items we recommend contacting the manufacturer or place of purchase. Any dis-assembly or re-assembly is explicitly under the clients instructions and direction.
    4. Payment for all jobs is completed strictly in accordance with Para 3. All claims are treated separately to all job payments.
    5. Our Insurers will seek to repair any damaged item (if possible) in the 1st instance. Where necessary, Kiwi Movers will arrange for an independent estimate or assessor for the repair or replacement of a damaged item.
    6. We will treat an individual item of a matching set of articles or suite of furniture or sanitary fittings or other bathroom fittings as a single item. We will pay for damaged items but not for the other pieces of the set or suite, which is not damaged.
    7. It is Your responsibility to provide an inventory prior to moving your items. No claim may be made in respect of any item not described in the inventory or receipt.

  20. 10b. OUR LIABILITY FOR LOSS AND DAMAGE TO THE GOODS (WITH ADDITIONAL INSURANCE):
  21. You will only be able to claim against the policy if prior to the removal you have paid or agreed to pay the Removers charges and if we are proved negligent. The insurance is in force while your Goods are in the custody and control of Us for Removal and/or Storage.

    1. You have requested additional insurance cover up to the specified amount in your cover note. You must note any visible loss, damage or failure to produce any goods at the time of delivery. Each van load is covered for loss or damage of customers' belongings up to the specified amount in your cover note of customers' belongings during transit; Kiwi Movers are not liable for the first £100.00 per claim. It is the responsibility of the customer to ensure extra insurance is arranged if required. For the purposes of this contract an item is defined as follows: any goods at the time of delivery. For the purposes of this contract an item is defined as follows:
      1. The contents of a box, parcel, package, carton or similar container; and
      2. Any other object or thing that is moved handled or stored by Us.
    2. We will disconnect and reconnect dishwashers, washing machines, dryers and other electrical appliances, except fitments and fixtures. We take no responsibility if these do not function correctly on reconnection, unless there is visible physical damage to the item resulting from the move.
    3. We will dis-assemble and re-assemble IKEA, flat pack or custom made furniture. As IKEA offer no guarantee on their products assembly or disassembly, similarly we take no responsibility or offer compensation if these are damaged or do not function correctly on dis-assembly or re-assembly, unless there is visible physical damage to the item resulting from the move. For specialist furniture items we recommend contacting the manufacturer or place of purchase. Any dis-assembly or re-assembly is explicitly under the clients instructions and direction.
    4. Payment for all jobs is completed strictly in accordance with Para 3. All claims are treated separately to all job payments.
    5. Our Insurers will seek to repair any damaged item (if possible) in the 1st instance. Where necessary, Kiwi Movers will arrange for an independent estimate or assessor for the repair or replacement of a damaged item.
    6. We will treat an individual item of a matching set of articles or suite of furniture or sanitary fittings or other bathroom fittings as a single item. We will pay for damaged items but not for the other pieces of the set or suite, which is not damaged.
    7. It is Your responsibility to provide an inventory prior to moving your items. No claim may be made in respect of any item not described in the inventory or receipt.
    8. If the value declared is less than the actual value of your property at the time of loss, then you will only be entitled to be paid that proportion of the loss which the value declared bears to the value of the property removed and/or stored.
    9. Subject to payment of the actual value of a damaged item by insurers, they may at their discretion take over ownership of the property. No property maybe abandoned to insurers.

  22. LIMITS OF LIABILITY FOR DAMAGE TO PREMISES
  23. Because third party contractors are frequently present at the time of collection or delivery our liability for loss or damage is limited as follows:

    1. If we cause loss or damage to premises or property other than goods for removal as a result of our negligence or breach of contract, our liability shall be limited to making good the damaged area only to a maximum limit of £75 per damaged area unless additional quoted evidence is supplied to us in writing (for the damaged area only) and an agreement is reached prior to any repair works being completed.
    2. If we cause damage as a result or moving goods under your express instruction, against our advice, and where to move the goods in the manner instructed is likely to cause damage, we shall not be liable.
    3. If we are responsible for causing damage to your premises or to property other than goods submitted for removal and/or storage, you must note this on the worksheet or delivery receipt as soon as practically possible or within a reasonable time. This is fundamental to the Agreement.

  24. PROPERTY WHICH IS NOT INSURED
    1. Furs exceeding £100 in value, Jewellery, Watches, Precious Stones and Metals, Money, Coins, Deeds, Bonds, Securities, Stamps of all kinds, Manuscripts or other Documents or Electronically held Data Records, Mobile Telephones.
    2. Perfumery, Tobacco Products, Foodstuffs, Wine, Spirits and the like, Firearms and Explosives.
    3. Livestock, Plants or perishable Goods of any kind.

  25. EXCLUSIONS OF LIABILITY
  26. We shall not be liable for:

    1. Loss or damage caused by fire;
    2. Loss or damage caused where Goods have been packed or unpacked by You or others;
    3. Loss or damage caused by changes in atmospheric conditions including but not limited to temperature or atmospheric or climatic causes, humidity, dampness, mould or mildew, rusting, tarnishing, corrosion, or gradual deterioration unless directly attributable to an ingress of water caused by Our negligence or breach of contract;
    4. Loss or damage caused by vermin, moth, insects or damp or other infestation;
    5. Loss or damage caused if Goods have any inherent defects or suffer from any inherent vice or pre-existing damage;
    6. General wear and tear, gradual deterioration, inherent vice or latent defect;
    7. Any claims resulting from difficulties or inability in obtaining, fuel or other supplies, war invasion, act of foreign enemy, hostilities (whether war be declared or not) terrorism, civil war, rebellion, revolution, insurrection, military or usurped power or civil commotion of any kind;
    8. Any claims for loss of, use, amenity, enjoyment, profits, or any other indirect or consequential loss that was not in contemplation or brought to Our attention in writing at the time this contract was made;
    9. Any claims for items placed in locations that are not Our own approved storage facilities and accepted by our insurer;
    10. Damage resulting from goods being moved under your express instructions against the Removers advice;
    11. Loss or Damage caused by leakage of liquid from any receptacle or container;
    12. Indirect or consequential loss of any kind or description;
    13. In the event of the loss of an item not packed by Us where the contents have not previously been listed and disclosed then insurers will not pay more than £100 for its contents, or a lesser sum if its actual value is less;
    14. Loss of or damage to china, glassware and fragile items unless they have been both professionally packed and unpacked by Us. In the event of an accident involving an owner packed item where damage would have occurred irrespective of the quality of the packing then insurers liability is limited to £100 or its actual value, which ever is less;
    15. Electrical, electronic or mechanical derangement to any electrical, electronic or mechanical items, unless external physical damage has occurred, or as a result of fire, derailment, collision or overturning of the conveying vessel, vehicle or aircraft. Any loss or damage to electronic equipment resulting from configuration failure of the controlling software and/or microchip;
    16. Structural damage to system or flat pack furniture or any reduction in its quality, arising solely as the result of dismantling or assembly;
    17. Confiscation or destruction or damage under the order of any Government, public or local authority;
    18. The first £100 of any claim (The Policy Excess);
    19. Radioactivity, Toxic, explosive or other hazardous or contaminating properties of any radioactive matter. Chemical, Biological, bio-chemical or electromagnetic weapon;
    20. The use or operation, as a means of inflicting harm, of any computer, computer system, computer software program, computer virus or process or any other electronic platform;
    21. Loss, damage or expense caused by Terrorist or any other person from a political motive whilst your effects are in transit.
    22. If a claim is fraudulent in any way, it will not be paid. The insurance will be deemed not to have attached and no premium will be refunded.

  27. TIME LIMITS FOR REPORTING CLAIMS
    1. You must note any visible loss, damage or failure to produce any goods at the time of delivery.

      We accept no responsibility for loss or damage to property after a job is complete and payment is received – the Kiwi Movers office must be informed on the day of the move.

    2. Detailed inventory of damaged goods must be provided to us within seven (7) days of the job being completed. We will not accept claims outside of this period. Unless we receive a written request within seven (7) days of delivery. Consent to such a request will not be unreasonably withheld.
    3. For Goods removed from Our premises by anyone other than Us - at the time the Goods are handed over;
    4. For damage to premises - at the time of delivery of Your Goods by recording such damage on the delivery sheet.

  28. IF OUR CHARGES ARE NOT PAID
    1. If Our charges are not met in full on the due date interest will be payable at 3% above the base rate of HSBC Plc. on all monies outstanding. Failure to pay within 7 days will result in proceedings through the County Courts to recover the full amount outstanding plus interest and any associated court or administration costs.
    2. If Our charges are not paid; any Goods in Our possession or custody will be removed to store and retained until payment is made. We shall be entitled to charge for storing these Goods. Any administration charges, costs, storage charges, legal costs and expenses incurred in removing them to or from store will be met by You. All charges must be paid in full before the Goods can be released.
    3. STORAGE. If your storage account invoice goes over 21 days late, a 10% fee is automatically added to the account.
    4. LIEN (“Lien’’ means the right to hold property until a debt is paid in full). We shall have a general or particular lien upon all Goods in Our possession for all money You owe Us or for expenses incurred by Us and for payments We make on Your behalf. If some of the Goods have been delivered, removed, dispatched, or sold, the general lien shall apply to any Goods that remain in Our possession. We shall be entitled to charge warehouse rent and all other expenses whilst We maintain a lien on the Goods, all these Conditions shall continue to apply to them.
    5. END OF AGREEMENT/POWER OF SALE In the event of more than 30 days storage being outstanding We may give You 14 written days notice requiring You to remove all Goods from Our care, control or custody and pay all debts due. If You do not remove the Goods We may sell or otherwise dispose of all or part of them without further notice. Any proceeds of sale will be credited to Your storage account or against any other payments due to Us from You. You will be responsible for any costs incurred by Us in selling or disposing of the Goods. Any surplus proceeds will be paid to You without interest.

  29. SETTLING DISPUTES
    1. Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we have a range of support services available to us and our customers. One of these services is access to an independent Alternative Dispute Resolution (ADR) service, which enable our customers to seek and impartial review of a complaint in the unlikely event that we are unable to resolve it between ourselves. This is a free service for the customer, offered by Dispute Resolution Ombudsman, an approved government scheme. Further information about the Ombudsman can be found at http://www.disputeresolutionombudsman.org/whichtrustedtraders/ or by telephoning them on 0333 241 3209. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which? Trusted Traders in the first instance on 0117 981 2929.
    2. If a dispute arises under this agreement cannot be resolved it maybe referred by either party to the County Court. This contract is subject to the laws of England and Wales.
  30. STORAGE: ADDITIONAL CONDITIONS
    1. Registered Address: You must provide a postal and where possible email address to which all communications are to be directed and shall notify US in writing of any change. ALL communications to You will be treated as having been duly served and received by email on the day it is sent or 3 days after posting by first class if sent by post to the registered address or the address from which the last communication was received by Us; If We are unable to contact You at the address advised, You will be responsible for all costs we incur in establishing your whereabouts.
    2. Inventory: If we provide an inventory or receipt for Goods it need not state the contents of an article, suit case, bundle, package or other container. The inventory or receipt shall be final except for any specific item which You may point out in writing within seven days of receiving the inventory. No claim may be made in respect of any item not described in the inventory or receipt.
    3. Revision of storage charges: Storage charges are subject to revision and You will be notified of any increase in writing 30 days before the increase comes into effect.
    4. Termination by Us: If payment due from You is not in arrears We may end this Agreement by giving You 30 days notice.
    5. Termination by You: You must give Us at least 7 clear Working days’ notice in writing. If We are able to agree to the release of Goods earlier we will do so.

  31. PRIVACY POLICY
  32. To protect your privacy and personal information, Kiwi Movers will not loan, rent or sell to any third parties any personal details that have been passed on to us without explicit prior permission. Personal information provided by you when making a booking is shared only with our company`s departments to facilitate the process.

  33. ACCEPTANCE OF TERMS AND CONDITIONS

By providing any debit or credit card details you are accepting ALL of Kiwi Movers Ltd Terms and Conditions. © Kiwi Movers Ltd 2014