Like all businesses, particularly in the service industry we are frequently asked the same questions by customers. For this week’s blog I decided to answer these questions for you, so here are our Top 10 most frequently asked questions and the answers.
1. Are you in insured?
Yes we are! In the first instance we assume that you have Household Insurance cover. We will pay a maximum of £40.00 for any single item £25 for any glassware on pictures or mirrors. If you need additional insurance cover then we arrange this for you.
2. How do I pay?
For all bookings we require debit or credit card details. A 20% deposit is taken on the day of the booking for all moves. If your move is estimated the final amount is taken out on the day of your move. If your move is on a fixed rate, the final payment is taken five working days before your move.
3. How long in advance should I book my move?
We recommend you book your move at least two-three weeks before your move date (or more if your organised!), especially for large moves (four-five bedrooms). However this all depends on our availability as some customers who phone in wanting to move the following day, depending on the time of year we can usually help out. Summer is manic though, so don’t leave it to the last minute!
4. Are you all Kiwis?!
The majority of are team are antipodeans, with mostly Kiwi’s, Aussies and a mixture of South Africans, English and Irish. With this mixture there is a lot of good banter around the office and in the trucks! To work for Kiwi you have to have the right attitude. Motivated, friendly and fit. We have a pretty diverse skill base with engineers, architects, tradesmen, even a bio chemist. This is what gives us an edge and the ability to provide solutions – our people!
5. Do you offer storage?
We have storage facilities throughout London. The majority of these facilities have 24/7 access.
6. Do you take cash?
We try to avoid this and keep it to card payments and bank transfers.
7. Do you offer fixed rates?
Yes we do. If your move is going to take an entire day and has been surveyed, a fixed rate will most likely be offered.
8. Why are you more expensive than other companies?
We realise we’re not the cheapest removals company in London but we’re definitely not the most expensive! We are a little bit more expensive than most companies because we offer a superior level of service, starting from our professional and highly skilled staff, through to our reliable vehicles and excellent equipment used. Moving is a stressful job and we aim to make it as easy as possible. You pay peanuts, you get monkeys…
9. Do you take away the boxes after a move?
If you would like us to dispose and take away your boxes after your move we can at a small cost. We can usually pick them up the next time we have a job in your area.
10. How long will the move take?
Every move is different and every move has its own obstacles to overcome. Below are the average move times for flats and houses –